Dear Valued Members and Guests,

We write to provide you with an update on the cyber incident that impacted clubs and one of our former external service providers identified on 29 April 2024, which has impacted Mex Club Mayfield.

We have engaged in regular discussions with the service provider, with Clubs NSW, with the NSW Government’s Cyber Task Force and with our legal representation to seek further information to assist us with our investigations and assessment of the incident. We have now received further substantial information to assist with our understanding of and investigations into the incident.

Based on the further information received and our investigations to date, it is important to note that:

  • the individual believed to be behind the incident is known and has been arrested and charged, with their assets seized;
  • the background circumstances of the matter suggest the individual’s motivations were not to misuse any personal information;
  • the website that initially allowed limited information to be viewed is no longer accessible.

We also understand that only limited information was viewable on the offending website. Importantly, this did not include any identity information such as drivers’ license details or other sensitive information.

The above matters support the view that your information is not at risk.

Mex Club Mayfield has and is undertaking internal steps to reduce the risk of similar future incidents. This includes reviewing our internal IT security and data policies as well as enhancing cyber security measures within our environment.

As always, we continue to ask that you please remain vigilant and monitor for any suspicious activity, including any communications by phone or email requesting for information or payments. Further information about online safety, cyber security and other helpful tips can be found at the Australian Cyber Security Centre website or the ACCC’s Scamwatch website. 

We thank you for your patience and cooperation during this pressing and disruptive time.

We also want to take this opportunity to apologise for the stress this incident may have caused. We greatly value and appreciate the support and feedback we have received from our members throughout this process.

If you have any questions, please contact us at Mex Club Mayfield via email on reception@mayfieldex.com.au.

Kind regards,

Greg Rickford

General Manager